Privacy Policy

Last updated: 7 May 2025

1. Introduction

Welcome to nuisancecalls.org.uk (“we”, “us”, “our”).

This website is operated by Phonely Limited, a company registered in England and Wales with its registered office at:
New Patricks Yard, Recorder Road, Norwich, Norfolk, NR1 1NR, United Kingdom.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use this website.

This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Nature of the Service

nuisancecalls.org.uk is a public reporting platform that allows users to:

  • Submit phone numbers associated with nuisance or scam calls
  • Share comments and experiences related to those numbers
  • View reports submitted by other users

Important: Information submitted to the website may be publicly visible.

3. What Information We Collect

3.1 Information you provide

  • Phone numbers submitted to the platform
  • Comments or reports about calls
  • Information you provide when contacting us via our contact form

3.2 Automatically collected data

  • IP address
  • Browser type and version
  • Device information
  • Usage data (pages visited, time on site, etc.)

3.3 Analytics and cookies

We use analytics tools (such as Google Analytics) and cookies to understand how users interact with the site and to improve our services.

4. How We Use Your Information

We use your data to:

  • Operate and maintain the website
  • Display user-submitted reports
  • Monitor and moderate content
  • Improve the accuracy and usefulness of nuisance call data
  • Detect and prevent abuse, spam, or unlawful activity
  • Comply with legal obligations

5. Legal Basis for Processing

We rely on the following lawful bases:

  • Legitimate interests – to provide a public interest service identifying nuisance calls
  • Legal obligation – where required to comply with applicable laws
  • Consent – where required (e.g. cookies)

6. Public Data and User Responsibility

By submitting information to this website, you acknowledge that:

  • Phone numbers and comments may be publicly displayed
  • You must not submit personal data that you do not have the right to share
  • You must ensure your submissions are accurate and not defamatory, abusive, or misleading

We reserve the right to moderate, edit, or remove content where necessary.

7. Content Removal and Corrections

  • Comments: Users may request removal of comments by contacting us via the contact form
  • Phone numbers: As this is a public reporting service, we do not generally remove phone numbers once submitted

We will review all requests on a case-by-case basis and act where required by law or where appropriate.

8. Sharing Your Information

We do not sell your personal data.

We may share data with:

  • Phonely Limited systems and services to improve call protection and fraud prevention
  • Hosting providers and analytics providers (e.g. Google Analytics)
  • Regulatory authorities, law enforcement, or legal bodies where required

9. Data Retention

We retain data only as long as necessary to:

  • Provide and improve the service
  • Maintain the integrity of the reporting database
  • Comply with legal obligations

Public reports may remain visible indefinitely unless removed or required to be restricted.

10. Your Rights

Under UK GDPR, you have rights including:

  • The right to access your personal data
  • The right to request correction of inaccurate data
  • The right to request deletion of personal data (where applicable)
  • The right to object to or restrict processing

Please note that these rights may be limited where data is processed for legitimate interests or public interest purposes.

11. Security

We take appropriate technical and organisational measures to protect your data. However, no system is completely secure.

12. Third-Party Services

We use third-party services such as analytics providers. These providers may process data in accordance with their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

14. Contact Us

If you have any questions or wish to make a request regarding your data, please contact us via:

Address: Phonely Ltd, New Patricks Yard, Recorder Road, Norwich, NR1 1NR, UK

15. Relationship with Phonely

This website operates as part of Phonely Limited's services. Data collected may be used to support Phonely's efforts to identify and prevent nuisance or fraudulent calls, in line with our broader commitment to protecting users and their communications.