Terms of Use

Last updated: 7 May 2025

1. Introduction

These Terms of Use govern your access to and use of nuisancecalls.org.uk (“the Website”).

The Website is operated by Phonely Limited, a company registered in England and Wales with its registered office at:
New Patricks Yard, Recorder Road, Norwich, Norfolk, NR1 1NR, United Kingdom.

By using this Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

2. About the Service

The Website provides a platform for users to:

  • Report phone numbers associated with nuisance or unwanted calls
  • Share experiences and comments relating to those numbers
  • View reports submitted by other users

The Website is an information-sharing platform only. We do not verify the accuracy of user submissions.

3. No Account Required

Users may submit information without creating an account.

You are responsible for ensuring that any information you submit complies with these Terms.

4. Acceptable Use

You agree that you will not:

  • Post or submit false, misleading, or inaccurate information
  • Make defamatory, abusive, or harmful statements about any person or organisation
  • Include personal data beyond the phone number (e.g. names, addresses, or identifying details)
  • Accuse any individual or organisation of criminal activity without proper basis
  • Use offensive, obscene, or threatening language
  • Attempt to misuse, disrupt, or interfere with the Website
  • Submit spam or repeated duplicate content

We reserve the right to determine, at our sole discretion, whether content breaches these rules.

5. User-Generated Content

By submitting content to the Website, you confirm that:

  • You have the right to share that information
  • The content is accurate to the best of your knowledge
  • The content complies with all applicable laws

You grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute your submitted content as part of the Website.

6. Moderation and Content Control

We operate a combination of automated and manual moderation.

We reserve the right to:

  • Review, edit, or remove any content
  • Refuse to publish submissions
  • Restrict or block access to users who breach these Terms

These actions may be taken without notice.

7. Content Removal and Complaints

  • Users may request removal of comments via our contact form
  • We do not generally remove phone numbers from the platform

All requests will be reviewed on a case-by-case basis, and we may take action where required by law or where appropriate.

8. No Guarantee of Accuracy

The Website contains user-generated content.

We:

  • Do not verify submissions
  • Do not guarantee accuracy, completeness, or reliability
  • Accept no responsibility for decisions made based on the information provided

You use the Website at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not responsible for any loss, damage, or harm arising from use of the Website
  • We are not liable for any user-generated content
  • We are not liable for reputational damage or claims arising from information published on the Website
  • We are not responsible for any indirect or consequential losses

Nothing in these Terms excludes liability where it cannot be excluded by law.

10. User Responsibility and Indemnity

You are solely responsible for the content you submit.

You agree to indemnify and hold harmless Phonely Limited against any claims, damages, liabilities, or expenses arising from:

  • Your breach of these Terms
  • Any content you submit
  • Any unlawful or defamatory material you post

11. Data Protection

Your use of the Website is also governed by our Privacy Policy.

12. Third-Party Services

The Website may use third-party services (such as analytics providers). We are not responsible for their content or practices.

13. Changes to the Website

We may:

  • Modify or withdraw the Website at any time
  • Change features or functionality
  • Update these Terms from time to time

Continued use of the Website constitutes acceptance of any updated Terms.

14. Suspension or Termination

We may suspend or restrict access to the Website if:

  • You breach these Terms
  • We suspect misuse or unlawful activity
  • We are required to do so for legal or regulatory reasons

15. Relationship with Phonely

This Website is owned and operated by Phonely Limited but operates as a separate public-facing platform.

Data and insights from the Website may be used to support Phonely's services, including identifying and preventing nuisance or fraudulent calls.

16. Governing Law

These Terms are governed by the laws of England and Wales.

You agree that the courts of England and Wales shall have jurisdiction over any disputes.

17. Contact

If you have any questions or concerns, please contact us via:

Address: Phonely Ltd, New Patricks Yard, Recorder Road, Norwich, NR1 1NR, UK